Description
Usambara Research Training and Consultancy (USARETCO) is a BRELA-registered firm in Dar es Salaam that provides research support, competence-based training and professional consultancy to students, institutions and organisations. USARETCO invites suitably qualified, committed and self-motivated candidates to apply for the position below.
Position summary
The Director of Customer Care will lead client relations and ensure that every client receives prompt, courteous and professional service.
How to apply
Click Apply Now, complete the online form and upload one PDF file containing an application letter, an up-to-date CV, copies of academic and professional certificates, and the names and contacts of two referees.
Application period: 15 October 2026 to 30 October 2026. Applications received after 30 October 2026 will not be considered. Only shortlisted candidates will be contacted for interview.
Enquiries: call or WhatsApp 0655 523 679, or email usambararesearchtraining@gmail.com.
Requirements
• A Certificate, Bachelor's degree or Master's degree in Customer Service, Marketing, Business Administration, Public Relations, Communication or a related field.
• Relevant experience in customer care, front office or client relations.
• Excellent interpersonal and communication skills in English and Kiswahili.
• Computer literacy, including email, WhatsApp Business and client management tools.
• A courteous, patient and solution-oriented approach.
Bonuses
Benefits
• Remuneration commensurate with qualifications and experience.
• Opportunities for professional growth through research, training and consultancy assignments.
• A collaborative, quality-driven working environment.
Responsibilities
• Develop and implement the customer service charter and service standards.
• Receive, register and respond to client enquiries, requests and complaints by telephone, WhatsApp, email and the website.
• Coordinate client onboarding, quotations and follow-up with the relevant divisions.
• Monitor client satisfaction and prepare feedback reports.
• Maintain the client database and communication records.
• Support marketing and social media engagement.
